小猫旅行Little Cat Travel

账号与隐私

账号删除申请

在这里申请删除小猫旅行账号及关联个人数据。无需登录或重新安装 App，客服会通过你提供的邮箱核验账号归属并协助处理。

提交删除申请 / Submit a request

请填写需要删除的账号与可联系到你的邮箱。
Enter the account to delete and an email where we can reach you.

手机号请包含国家或地区区号。Include the country code for a phone number.

用于身份核验与结果通知，可以与注册邮箱不同。For verification and updates; it may differ from your account email.

可补充账号 ID 或昵称。请勿填写密码、验证码或证件信息。You may include your account ID or nickname. Do not include passwords, verification codes or ID documents.

本表单信息仅用于受理本次申请、核验账号归属及通知结果。The information in this form is used to handle this request, verify account ownership and communicate the outcome.

提交申请不会立即删除账号。若仍可登录，你也可以在网页版自行删除。Submitting a request does not immediately delete your account. If you can still sign in, you may also delete it in the web version.

处理时间

客服会通过联系邮箱告知账号归属核验步骤及本次申请的预计完成时间，在合理时间内尽快处理并通知结果；如需延长，会说明原因并更新预计时间。

将删除哪些数据

账号、个人资料、旅行偏好、AI 会话、投稿及评论将被删除，所有设备的登录将失效。账号中的积分、成长值及未使用的优惠权益将清除，上传的图片和视频随后自动清理。

删除后无法恢复。再次注册会创建新账号，不会恢复原账号的数据。

依法保留的数据与订单

依法需要留存的订单、交易、履约及争议处理记录，仅在必要期限和范围内保留，期限届满后按适用要求处理。如需保留，我们会在处理结果中告知保留的数据类别、理由及适用期限或确定期限的依据。

账号删除不会取消订单或自动退款。订单、退款及其他售后事项，请通过原订单的售后渠道单独处理。更多信息请查看隐私政策。

ACCOUNT & PRIVACY

Request account deletion

Request deletion of your Little Cat Travel account and associated personal data here. You do not need to sign in or reinstall the app. Our support team will use your contact email to verify ownership and handle your request.

How to request deletion

  1. Complete the bilingual form above with your registered phone or email and a contact email.
  2. Submit your request and keep the reference shown after successful submission.
  3. Our support team will email you the ownership verification steps and the expected completion time for your request. We will process it as soon as reasonably possible and inform you of the outcome. If more time is needed, we will explain why and give you an updated estimate.
Open the request form ↑

Submitting the form starts a request; it does not immediately delete the account. The form information is used only to handle the request, verify ownership and communicate the outcome. Do not provide your password or verification codes.

Data that will be deleted

Your account, profile, travel preferences, AI conversations, posts and comments will be deleted. All devices will be signed out. Points, growth progress and unused benefits will be removed. Uploaded photos and videos will be cleaned up afterwards.

Deletion is permanent. Registering again creates a new account and does not restore your data.

Retained records and orders

Order, transaction, fulfilment and dispute records that must be retained by law are kept only for the necessary period and scope, then handled as applicable requirements provide. Where records must be retained, our response will explain the data categories, reasons, and applicable retention period or how that period is determined.

Account deletion does not cancel orders or automatically issue refunds. Please handle orders, refunds and other after-sales matters separately through the original order’s support channel. See our Privacy Policy for more information.

小猫旅行 Little Cat Travel · 运营主体 / Operated by 湖南橙猫国际旅游有限公司